The reality of AI

In this series, Julian Birkinshaw, Professor of Strategy and Entrepreneurship at London Business School, cuts through the hyperbole and scaremongering to explore the practical applications of artificial intelligence.

How are companies actually using AI today? What practical problems is it solving? What are the challenges and opportunities?

What can AI do for your business?

Julian hosts Michael Davies, Visiting Lecturer for Strategy and Entrepreneurship at London Business School, and David Lancefield, Partner at Strategy&, for a conversation on what AI is and how it can be used to solve business problems.

How does Alexa work?

Julian hosts Alex Rosen, a senior software engineer at Amazon, and Keyvan Vakili, Assistant Professor of Strategy and Entrepreneurship at London Business School, for a conversation on speech recognition and the technology behind Amazon’s virtual assistant Alexa.

Is AI powering FinTech innovation?

Julian hosts Anju Patwardhan, Managing Director at Creditease, and Narayan Naik, Professor of Finance at London Business School, for a conversation on the applications of AI in the financial sector and global FinTech innovations.

Are self-driving cars about to take the wheel?

Julian hosts Richard Jinks, Vice President – Commercial at Oxbotica, and Michael G Jacobides, Professor of Strategy and Entrepreneurship at London Business School, for a conversation on autonomous vehicles and the mobility applications of AI.

Should we trust AI?

Julian hosts Zoë Webster, Director of AI and Data Economy at Innovate UK, and Nicos Savva, Professor of Management Science and Operations at London Business School, for a conversation on the ethical issues arising from using AI-generated judgements in society.

Can virtual worlds enhance real life?

Julian hosts Tara Reddy, Co-Founder of Love Shark, and Fiona Kilkelly, Director of Immerse UK, for a conversation on virtual and augmented reality.

I’m your digital assistant, how may I help?

Julian hosts Laetitia Cailleteau, Global Lead for Conversational AI at Accenture, and Tolga Tezcan, Professor of Management Science and Operations at London Business School, for a conversation on the customer services applications of AI and how consumers are responding to increased automation in their interactions with brands.

Will AI upend the world of professional services?

Julian hosts Shamus Rae, CEO at Engine B, and Farhan Lalji, a guest lecturer at London Business School and Director of Venture Partnership with the Anthemis Group, for a conversation on the impact of AI innovation on professional services firms.

Can the bots keep your customer delighted?

Julian hosts PV Kannan, Co-Founder and CEO of [24]7.ai and a recognised leader in global customer services, a field in which he pioneered the use of chatbots and AI. They discuss how AI can help keep ever-more demanding customers delighted and coming back for your products.