Student Wellbeing Services

FAQs

• I am a current student. How do I access emergency support?

  Student Wellbeing Services does not offer emergency support.

  If you're in immediate danger of hurting yourself or others:

  • Go directly to the Accident & Emergency (A&E) department of your local hospital to get help
  • Call 999 to request an ambulance if you are unable to reach the hospital yourself

  If you're distressed and you need urgent support:

  • Contact your GP surgery to request an emergency appointment
  • If your GP practice isn't available, call the NHS on 111 and select the Mental Health option
  • Call TalkCampus 24hr phoneline speak to a counsellor anytime you need to. You can choose the language you feel most comfortable using and it’s all totally anonymous. Download the app for free using your LBS email address and call via the sidebar of the app. If you're outside of the UK, you can find your local number to call 
  • Call the Samaritans on 116 123 to talk to someone at any time, day or night
  • Download the free Stay Alive App for signposting information and a toolkit to help you stay safe in a crisis, including grounding techniques and a personalised safety plan

  
  Student Wellbeing Services provide support to current students during office hours (09:00-17:00, Monday to Friday). Email wellbeing@london.edu to get in touch.

• I am a current student. How do I book an appointment?

  We offer confidential, one-to-one appointments to current students, on Mondays, Tuesdays, Thursdays and Fridays. Appointments can be held via phone, online or in person in confidential spaces on campus - whichever you prefer.

  Book an appointment for an informal, confidential chat to talk things through, or to register with the service for reasonable adjustments. 

  To arrange an appointment, email wellbeing@london.edu

• I have been accepted onto the programme. How do I register with Student Wellbeing Services for reasonable adjustments?

  If you require reasonable adjustments due to a disability, specific learning difference or long term health condition, email wellbeing@london.edu to arrange an appointment to register with the service.

  Check whether you are eligible for Disabled Students’ Allowance (DSA) which provides financial support to cover the study-related costs you have because of a mental health problem, long-term illness or any other disability. If you are eligible for DSA, it’s important that you start your application as soon as possible so you have the support in place in time for the start of your programme. Student Wellbeing Services can sign off your DSA application and answer questions you may have about the process; email wellbeing@london.edu to get in touch.
  
  If you’ll require a Personal Emergency Evacuation Plan (PEEP) to ensure safe evacuation and assistance in the event of an emergency on campus, please get in touch with your Programme Office at least three weeks before the start of your programme.

• Is the service confidential?

  We provide a confidential service, which means we will only share information with other teams (e.g. Programme Team, Faculty) when you have given your consent and on a need-to-know basis. In an emergency we may need to share information without consent to keep you and your peers safe.

  Visit the wellbeing hub on Canvas for all our policies & guidance for current students.

• I’m worried about an LBS student or person connected with LBS. What should I do?

  If you are worried about the safety or wellbeing of an LBS student, please: 

  • Make the student aware of the 24 hr support available, detailed in the section above
  • Encourage them to contact Student Wellbeing Services and/or their Programme Team to arrange an appointment
  • Refer to the Student Cause for Concern and Safeguarding Protocol

  If it's an emergency, call 999. 
  
  Current students can find more information about supporting others on here on the Mental Health & Wellbeing page.