Kamalini Ramdas

Kamalini’s main research interest is in identifying radical service delivery innovations that expand access to essential life-improving services and finding ways to increase their adoption, especially in underprivileged populations. Her current research examines new ways to create value through business model innovation in healthcare and information and communication technologies. 

She has served as co-principal investigator on a $1.2M grant to model and implement profitable cardiac preventive care via delivery innovation through shared medical appointments. She has also examined delivery innovation in an array of service industries supported by a grant from the UK Economic and Social Research Council.

Kamalini’s work has been published in Management Science, Manufacturing & Service Operations Management, New England Journal of Medicine, Nature Medicine, Lancet Digital Health, Harvard Business Review and other journals. She is a Departmental Editor at Manufacturing & Service Operations Management, currently in the Operational Innovation Department and previously in the Manufacturing Department. She has served as a Departmental Editor in the Entrepreneurship & Innovation Department at Management Science.

Kamalini’s expertise has seen her consult on innovation and operations management in a variety of industries, including healthcare, telecoms, consumer packaged goods and assembled products.

Her teaching areas include Business Model Innovation, Entrepreneurship, Healthcare, Operations Management, Data Science and Econometrics. She has taught at the University of Virginia, the University of Texas at Austin, The Wharton School, and the Indian School of Business, Hyderabad.

Kamalini served as President of the Manufacturing & Service Operations Management Society in 2019-20 and received the society’s Distinguished Service Award in 2022.

Kamalini Serves as a Fellow at LocalGlobe VC. She has presented her research at venues including TEDx London Business School and the World Economic Forum, Davos.